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1. How do I get my vehicle out of impound?

Registered owners or title holders of vehicles that have been impounded by the Johnston Police Department can make applications for the release of their vehicle at the Johnston Police Department Monday-Friday between 8:00 a.m. and 4:00 p.m. (excluding holidays). Vehicle registration and title must be current and valid before release. Impounded vehicles will only be released to the vehicle's registered owner or title holder who will be required to provide a valid state-issued photo identification and pay a $20 CASH ONLY administrative processing fee in order to claim their vehicle. 

In some cases, additional requirements must be satisfied before a vehicle will be released from impound. For this reason, the Johnston Police Department recommends that vehicle owners contact the Johnston Police Department prior to making claim for their vehicle to ensure that they have all the necessary documentation required to complete their vehicle release request. Impound release information can be obtained Monday-Friday between 8:00 a.m. - 4:00 p.m. (excluding holidays) by contacting the Johnston Police Department's records section at (515) 278-2345. 

Email inquiries can also be directed to police@cityofjohnston.com.

 Additional information regarding vehicle impounds can also be obtained on our website under the police department “services” tab.

2. How can I obtain a copy of a police report?

Copies of certain reports and information can be obtained through the police department’s records section. Some restrictions and fees may apply. For this reason, we recommend that you contact the Johnston Police Department in advance to determine what information is available to you and confirm if and when your request can be satisfied. The Johnston Police Department’s records section is available Monday-Friday between 8:00 a.m. - 4:00 p.m. (excluding holidays) and can be reached at (515) 278-2345. 

Email requests or inquiries can also be directed to police@cityofjohnston.com.

3. How do I make a traffic complaint?

If you have a traffic concern that you wish to bring to the Police Department's attention you can contact the police department directly or you can complete a traffic complaint form. Upon receipt, the Johnston Police Department will implement an enforcement plan to investigate and address your complaint. Traffic Complaint forms and additional traffic complaint information can be obtained on our website under the police department's “services” tab. 

You can also contact the Johnston Police Department directly at (515) 278-2345.

4. Where do I go to pay a ticket?

Fine payments for parking and snow ordinance violations issued by the Johnston Police Department should be directed to the City of Johnston. Payment can be dropped off or mailed to the Johnston City Hall at 6221 Merle Hay Road, Johnston, IA 50131 Fine payments for traffic violations and other simple misdemeanor citations issued by the Johnston Police Department are not accepted at the Johnston City Hall or Police Department. Payment for these violations should be directed to the Polk County Clerk of Courts Office. 

Payments can be dropped off or mailed to the Polk County Clerk of Court at 500 Mulberry Street - Room #212, Des Moines, Iowa 50309. Payments may also be made online at www.iowacourts.gov.

If you have questions or would like further clarification regarding how or where to direct a fine payment you can contact the Johnston Police Department at (515) 278-2345 or the Polk County Clerk of Courts Office at (515) 286-3917.